Data Deletion

1. Introduction

At Horo Tokyo ("we," "our," or "us"), we respect your privacy and your right to control your personal data. This page provides instructions on how you can request the deletion of your user data from our systems and services.

2. What Data Can Be Deleted

Upon your request, we can delete the following types of personal data:

  • Personal identification information (name, email address, phone number)
  • Account information and preferences
  • Order history and support mails
  • Usage data and analytics associated with your account
  • Any other personal data we have collected from you

3. How to Request Data Deletion

To request deletion of your personal data, please follow these steps:

Option 1: Email Request

Send an email to info@horotokyo.com with the subject line "Data Deletion Request". Please include:

  • Your full name
  • Email address associated with your account
  • Phone number (if applicable)
  • Description of the data you want deleted
  • Any relevant account identifiers
Option 2: Contact Form

Visit our Contact Page and submit a data deletion request through our contact form. Select "Data Deletion Request" as the subject and provide the required information.

4. Verification Process

To protect your privacy and ensure that only authorized individuals can request data deletion, we may need to verify your identity. This may include:

  • Confirming your email address through a verification link
  • Asking security questions related to your account
  • Requesting additional identification documents (in rare cases)

5. Processing Time

We aim to process all data deletion requests within 30 days of receiving a verified request. In some cases, additional time may be required due to the complexity of the request or legal obligations. We will keep you informed of the progress and any delays.

6. Data Retention Exceptions

Please note that we may need to retain certain data even after a deletion request in the following circumstances:

  • To comply with legal obligations (tax records, audit requirements)
  • To resolve disputes or enforce our agreements
  • To prevent fraud or security threats
  • Anonymized or aggregated data that cannot identify you

7. Third-Party Data

If your data has been shared with third-party service providers as outlined in our Privacy Policy, we will make reasonable efforts to request deletion from those parties as well. However, we cannot guarantee deletion from third-party systems.

8. Confirmation of Deletion

Once your data has been successfully deleted, we will send you a confirmation email. Please note that after deletion:

  • You may lose access to any accounts or services
  • Previously submitted data cannot be recovered
  • Some features or services may no longer be available to you

9. Contact Us

If you have any questions about this data deletion process or need assistance, please contact us:

Horo Tokyo

Email: info@horotokyo.com

Phone: +45 50255083

Address: Stenløse, Denmark

This data deletion instruction page is provided to comply with data protection regulations and platform requirements. We are committed to protecting your privacy rights.