Refund policy

Refund Policy

At Horo Tokyo, we want you to love exploring in your gear. If something's not right, we'll take care of it.

We offer refunds for:

  • Items that were sent incorrectly
  • Damaged or defective products

Refund requests must be made within 30  days of purchase.

To request a refund, email us at info@horotokyo.com with your order number and a brief description of the issue. We'll get back to you quickly.

You can also navigate to the user accounts page to start return process : https://account.horotokyo.com

Care for Your Tees: For the best long-term results, please follow the washing and care instructions on your garment tag.

This Refund Policy may be updated at any time. For the most current version, contact us at info@horotokyo.com.